Referrals that travel without their record
The patient arrives at the next facility carrying only their own account.
What happens today
A referral note names a destination but rarely carries the clinical picture. The receiving team starts the workup again, and the referring team never learns what happened to the patient they sent.
Care restarts at every level, and the loop back to the referring clinician is never closed.
What replaces it, step by step
On the platformReferral bundles a transfer package of the record; accepting it opens an intake encounter with handover notes, and completion sends a structured outcome back.
Refer with the record attached
The referral bundles a transfer package: history, vitals, results, medicines and the reason for referral.
Accept and open an intake
The receiving facility accepts the referral, which opens an intake encounter already populated with handover notes.
Continue rather than restart
The receiving team reads the workup that has already been done instead of repeating it.
Close the loop
On completion, a structured outcome is sent back to the referring clinician, so the person who sent the patient learns what happened.